Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at contact@veeluro.com.

Payments

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

Returns & Cancellations

We accept returns for defective or damaged items within 14 days of the delivery date. Please be sure to put items back in their original packaging before returning. The product must be unworn and unwashed, and accompanied by proof of purchase. All products are subject to inspection once received. For change-of-mind returns, the customer is responsible for return shipping costs. 

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

If you need to update your shipping address, change the quantity, or cancel your order, please get in touch with us at contact@veeluro.com as soon as possible. Since orders are processed quickly (within 1-2 business days), we can only make changes if your order hasn't shipped yet — once it's shipped, we're unable to modify it.

 

Email us at contact@veeluro.com with your order number as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund. If it has already shipped, you'll need to wait for it to arrive and follow our return process instead.

Shipping

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.